OUR

ANSWERS & POLICIES

• 1. Do you charge for delivery?

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  Answer: Currently delivery is free in the Fraser Valley. For areas in Metro Vancouver, a $15.00 transport fee is applicable.
  
  

• 2. What are your payment policies?

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  Answer: A 50% deposit is required at the time of booking your event.The remaining balance is due the day of the event. We accept cash, cheque and credit cards.
  
  

• 3. What is your cancellation policy?

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  Answer: House of Walls is entitled to a cancellation fee or forfeiture of deposit in the event of a cancellation of a confirmed event. Cancellation policy is as follows: More than 3 months prior to event : Full deposit refunded Within 3 months prior to event: 50% of deposit refunded 1 month or less to event: Not eligible for refund.
  
  

• 4. Do you charge an automatic gratuity?

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  Answer: No, gratuities are not automatically added to your bill. Gratuities are at the discretion of the client and are based on the service they received. They are not mandatory, however always greatly appreciated.
  
  

• 5. When do I have to confirm the total guests?

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  Answer: Guest total guarantees are required 5 days prior to the event. Increases will be accomodated to the best our ability, but decreases are not accepted. Any increases of the expected guest total, will be charged based on the full menu price and any applicable taxes.
  
  

• 6. Do you provide service staff?

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  Answer: Service staff is available at a rate of $25/ hour per staff member. Chef services are available at $40/hour. Staffing costs are inclusive for private dinners.The number of staff required is dependant on the size and style of the event as well as the level of service desired.
  
  

• 7. Can you provide alcoholic beverages?

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  Answer: Our sommelier is delighted to provide wine pairing lists at various price points, complimentary local beers and cocktail suggestions for your event. Some events may require special licensing to serve and/or sell liquor. Please refer to: http://www.pssg.gov.bc.ca/lclb/apply/special/